Facilities Service Management, Reimagined.
SP1 drives Customer Success by proactively putting your Service in the Top 5 priority of the local Service Partner's business.
Why SP1
The problem isn't the Partner. It's where your Contract sits on their list.
Every Service Partner ranks their Contracts. Here's where yours usually lands.
Service Partner's Portfolio
100 Locations, ranked by Partner Priority
1Local Contract 1
2Local Contract 2
3Local Contract 3
4Local Contract 4
5Local Contract 5
6Local Contract 6
7Local Contract 7
8Local Contract 8
9Local Contract 9
10Local Contract 10
11 – 95
96Local Contract 96
97Local Contract 97
98Local Contract 98
99Local Contract 99
100Aggregator Contract
Customer Portfolio
500 Locations, ranked by Service performance
12345
678910
1112131415
1617181920
2122232425
2627282930
3132333435
3637383940
4142434445
4647484950
51 – 475
476477478479480
481482483484485
486487488489490
491492493494495
496497498499500
Traditional Service Aggregators don't manage Partner priority.
They create the Customer's Bottom 5.
The Aggregator assumes that the Partner prioritizes your Service by default. However, the conditions they create drive the opposite.
Long payment terms, pricing that is forced on the Partner, limited visibility to payments and complex requirements: these put strains on the Partner that their other local Contracts do not.
The Partner has other local Contracts that are easier to manage and pay faster than the Aggregator Contract. The Aggregator Contract naturally makes its way to the bottom of the list.
The Partner's lowest priority becomes the Customer's Bottom 5.
SP1 was created to fix this.
What We Manage
Snow and Ice Removal
Parking Lot Maintenance / Repair
Pest Control
Custodial
Plumbing
Electrical
HVAC
One-Time Services
For Customers
SP1 = Service Priority 1st
Via our 'Bottom 5 In / Top 5 Out' transformation model, SP1 drives success by putting your most challenging Locations (your 'Bottom 5') into the Partner's Top 5 priority.
Work with you to identify Opportunities
We understand your pain points at the Locations giving you the most problems (underperforming, unreliable, high Partner churn, etc) and we start there.
Build a stronger Relationship with the local Service Partner
SP1 establishes a better relationship with the Partner by giving them a better deal.
Service Partner puts your Location in their Top 5
Improved timeliness, consistency, reliability. Better outcomes. By Design.
Lower Management Cost
Fewer escalations, real-time visibility, lower management friction, shorter meetings. Demonstrated value add, beyond just the Service.
Low Barrier to Entry
No guesswork. You identify the Locations, we return with a solution, you Approve. The Partner and SP1 get to work.
Start Small. Fix Problems. Build on Success.
Fix the Bottom 5. Identify your new Bottom 5. Repeat. At your pace.
For Service Partners
SP1 = Service Partners 1st
Via our 5 Pillars, SP1 creates a better experience with you. We don't just compete with other Aggregators; we compete for priority with your other Clients: local residential, local commercial, even other Aggregator sites.
You Help Set the Price
Pricing is a conversation, not a mandate. You price the work to fit your business.
Choose Your Payment Terms
Select from SP1's payment term options the one that fits your business, independent of SP1's terms with the Customer.
Terms per the SP1 Service Partner Agreement.
Full Payment Transparency
Know exactly what you'll be paid and when, in as fast as 60 seconds after Customer approval.
Dedicated 1:1 Partner Success Manager
A real person who knows your business and is accountable for your success.
The Customer Is in Your Top 5
In return, you make the Customer a Top 5 priority in your business.
What does that mean? For example, on a Weekly Landscaping Service, SP1's Service is one of the first 5 on your Monday schedule. Simple as that.
Talk to SP1
For Customers
Talk to SP1
Tell us where Service is creating friction. We’ll start with the problem and build from there.
For Service Partners
Become an SP1 Partner
Interested in better Contracts, payment options, communication, and dedicated support?
Existing Users
Technical Support
For portal access, account questions, or technical assistance, contact the support team.
support@sp1.services →